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	<title>Comments on: Website comments are broken. How do we fix them?</title>
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	<description>Because all the other domain names were taken</description>
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		<title>By: Dr. Congo</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2899</link>
		<dc:creator>Dr. Congo</dc:creator>
		<pubDate>Wed, 20 Feb 2008 14:45:41 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2899</guid>
		<description>Have you seen &lt;a href=&quot;http://stupidfilter.org/main/&quot; rel=&quot;nofollow&quot;&gt;StupidFilter&lt;/a&gt;?</description>
		<content:encoded><![CDATA[<p>Have you seen <a href="http://stupidfilter.org/main/" rel="nofollow">StupidFilter</a>?</p>
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		<title>By: Phil</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2896</link>
		<dc:creator>Phil</dc:creator>
		<pubDate>Mon, 18 Feb 2008 22:15:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2896</guid>
		<description>I think it&#039;s partly a scale problem. If you&#039;ve got twenty or thirty regular readers &amp; occasional commenters, the chances of that group including any idiot flamers and noisemakers is minimal. If you bring in another hundred RR&amp;OCs, there probably will be a few IF&amp;Ns among their number, but they&#039;re not likely to cause any major problems -  not least because your RR&amp;OCs will deal with them. But if you try and build a blog from zero to a million overnight - which is basically what you&#039;re doing when you open comments on a MSM page - you&#039;ll attract any number of IF&amp;Ns before you&#039;ve even managed to build up your RR&amp;OCs.

The irony of it is that there was some highly thoughtful, intelligent and appropriate flaming on the Gogarty thread. That&#039;s the other point MSM sites don&#039;t get about blogging, even relatively clueful ones like the Graun - bloggers can&#039;t assume they&#039;re always right, or even that they&#039;re never ridiculous. Columnists can and do.</description>
		<content:encoded><![CDATA[<p>I think it&#8217;s partly a scale problem. If you&#8217;ve got twenty or thirty regular readers &amp; occasional commenters, the chances of that group including any idiot flamers and noisemakers is minimal. If you bring in another hundred RR&amp;OCs, there probably will be a few IF&amp;Ns among their number, but they&#8217;re not likely to cause any major problems &#8211;  not least because your RR&amp;OCs will deal with them. But if you try and build a blog from zero to a million overnight &#8211; which is basically what you&#8217;re doing when you open comments on a MSM page &#8211; you&#8217;ll attract any number of IF&amp;Ns before you&#8217;ve even managed to build up your RR&amp;OCs.</p>
<p>The irony of it is that there was some highly thoughtful, intelligent and appropriate flaming on the Gogarty thread. That&#8217;s the other point MSM sites don&#8217;t get about blogging, even relatively clueful ones like the Graun &#8211; bloggers can&#8217;t assume they&#8217;re always right, or even that they&#8217;re never ridiculous. Columnists can and do.</p>
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		<title>By: Tom</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2895</link>
		<dc:creator>Tom</dc:creator>
		<pubDate>Mon, 18 Feb 2008 21:09:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2895</guid>
		<description>In all seriousness, I think the only true solution is firm moderation by full time (or as close as possible to full time) mods who are both participants in the community and engaged with the issues at hand. It&#039;s imperfect, but it&#039;s the thing that&#039;s produced the best results I&#039;ve seen online (Teresa Nielsen Hayden&#039;s work at Making Light and the new Boing Boing comments section being a good example; MetaFilter&#039;s another one, for all that MetaTalk frequently makes you want to swallow your own tongue just to end the pain).

I think that technological fixes to the problem - Slashdot-style forms of voting and user-led moderation - rarely fix anything. In fact, I think lots of them actually make things worse. If people know that their comment can be hidden if people don&#039;t like it, there&#039;s even less social pressure to make it good.

It&#039;s an interesting point to suggest that removing the linear nature of comment threads would decerease the noise - it&#039;s entirely possible. Of course, for every person who sees a particular comment structure as just leading to shouting matches, there&#039;s another person who thinks that they need to be more structured to encourage good back and forth debate, as opposed to a collection of lone voices hollering into the void.

In short: I&#039;m not sure it can be fixed, any more than real-life mobs (in the losest sense) can be controlled. But you can introduce measures, much as you would with large scale public meetings, to at least structure the mob and remove unduly disruptive elements.

Some related links, all from the last time this came up, when that daft Blogger&#039;s Code of Conduct was doing the rounds:

Cory Doctorow - &lt;a href=&quot;http://www.informationweek.com/shared/printableArticle.jhtml?articleID=199600005&quot; rel=&quot;nofollow&quot;&gt;How To Keep Hostile Jerks From Taking Over Your Online Community&lt;/a&gt; (deeply ironic, of course, because when hostile jerks took over the BB comments back in the day, they just removed the entire comment function for several years.)

Teresa Nielsen Hayden - &lt;a href=&quot;http://nielsenhayden.com/makinglight/archives/008856.html&quot; rel=&quot;nofollow&quot;&gt;Moderation isn&#039;t rocket science&lt;/a&gt;

And from a link in that post, John Scalzi - &quot;What the blog world needs is not a universal &quot;Code of Conduct&quot;; what it needs is for people to remind themselves that &lt;a href=&quot;http://www.scalzi.com/whatever/005024.html&quot; rel=&quot;nofollow&quot;&gt;deleting comments from obnoxious dickheads is a good thing&lt;/a&gt;.&quot;</description>
		<content:encoded><![CDATA[<p>In all seriousness, I think the only true solution is firm moderation by full time (or as close as possible to full time) mods who are both participants in the community and engaged with the issues at hand. It&#8217;s imperfect, but it&#8217;s the thing that&#8217;s produced the best results I&#8217;ve seen online (Teresa Nielsen Hayden&#8217;s work at Making Light and the new Boing Boing comments section being a good example; MetaFilter&#8217;s another one, for all that MetaTalk frequently makes you want to swallow your own tongue just to end the pain).</p>
<p>I think that technological fixes to the problem &#8211; Slashdot-style forms of voting and user-led moderation &#8211; rarely fix anything. In fact, I think lots of them actually make things worse. If people know that their comment can be hidden if people don&#8217;t like it, there&#8217;s even less social pressure to make it good.</p>
<p>It&#8217;s an interesting point to suggest that removing the linear nature of comment threads would decerease the noise &#8211; it&#8217;s entirely possible. Of course, for every person who sees a particular comment structure as just leading to shouting matches, there&#8217;s another person who thinks that they need to be more structured to encourage good back and forth debate, as opposed to a collection of lone voices hollering into the void.</p>
<p>In short: I&#8217;m not sure it can be fixed, any more than real-life mobs (in the losest sense) can be controlled. But you can introduce measures, much as you would with large scale public meetings, to at least structure the mob and remove unduly disruptive elements.</p>
<p>Some related links, all from the last time this came up, when that daft Blogger&#8217;s Code of Conduct was doing the rounds:</p>
<p>Cory Doctorow &#8211; <a href="http://www.informationweek.com/shared/printableArticle.jhtml?articleID=199600005" rel="nofollow">How To Keep Hostile Jerks From Taking Over Your Online Community</a> (deeply ironic, of course, because when hostile jerks took over the BB comments back in the day, they just removed the entire comment function for several years.)</p>
<p>Teresa Nielsen Hayden &#8211; <a href="http://nielsenhayden.com/makinglight/archives/008856.html" rel="nofollow">Moderation isn&#8217;t rocket science</a></p>
<p>And from a link in that post, John Scalzi &#8211; &#8220;What the blog world needs is not a universal &#8220;Code of Conduct&#8221;; what it needs is for people to remind themselves that <a href="http://www.scalzi.com/whatever/005024.html" rel="nofollow">deleting comments from obnoxious dickheads is a good thing</a>.&#8221;</p>
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		<title>By: Alex Andronov</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2894</link>
		<dc:creator>Alex Andronov</dc:creator>
		<pubDate>Mon, 18 Feb 2008 15:25:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2894</guid>
		<description>I really did think for a moment that comments were broken on your website and you were asking people to write in with their suggestions in the comments section. I should have known better. Interesting post.</description>
		<content:encoded><![CDATA[<p>I really did think for a moment that comments were broken on your website and you were asking people to write in with their suggestions in the comments section. I should have known better. Interesting post.</p>
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		<title>By: john b</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2893</link>
		<dc:creator>john b</dc:creator>
		<pubDate>Mon, 18 Feb 2008 13:53:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2893</guid>
		<description>BBC Have Your Say is a bit like the system you mention already, showing standalone comments and giving you the option to view by most popular. 

It sort-of works - while you do certainly still get some ignorant comments if you sort by most popular, it does mean you get to read the best ones without most of the really stupid ones you&#039;d get if reading chronologically.

The Facebook group is worrying - although on the plus side, it&#039;s a good way to find out whether or not a new acquaintance is a complete f***wit who you should have nothing to do with...</description>
		<content:encoded><![CDATA[<p>BBC Have Your Say is a bit like the system you mention already, showing standalone comments and giving you the option to view by most popular. </p>
<p>It sort-of works &#8211; while you do certainly still get some ignorant comments if you sort by most popular, it does mean you get to read the best ones without most of the really stupid ones you&#8217;d get if reading chronologically.</p>
<p>The Facebook group is worrying &#8211; although on the plus side, it&#8217;s a good way to find out whether or not a new acquaintance is a complete f***wit who you should have nothing to do with&#8230;</p>
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		<title>By: doctorvee</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2892</link>
		<dc:creator>doctorvee</dc:creator>
		<pubDate>Mon, 18 Feb 2008 13:22:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2892</guid>
		<description>Second.

Maybe I have misunderstood your idea, but don&#039;t The Sun and The Telegraph already do this sort of thing (albeit in tandem with the traditional comment threads)? I have to admit that I haven&#039;t delved too deeply into them. Having said that I did spot a terrible blog post on The Sun&#039;s website about the F1 racism issue, which I recently mentioned on my blog. The thrust of it was that all Spaniards are racists--a stunning example of irony bypass.

Maybe I am being hasty but I doubt The Sun&#039;s standalone blogs are of much higher quality than BBC Have Your Say and other the cesspits of demagoguery.

Which brings me on to the Digg / YouTube style scoring system. I totally agree with you on that. Allowing people to rate comments just encourages demagoguery and grandstanding even more.

I did also think you made a good point on your post about Max Gogarty. It was the comments that made it go viral. One of the few instances of an entertaining MSM comment thread, although I certainly wouldn&#039;t like to have been at the receiving end of some of the comments given that Max Gogarty&#039;s biggest crime (nepotism aside, although that&#039;s the editor&#039;s fault) is being a dickwaddish 19-year-old, which doesn&#039;t differentiate him much from plenty of other 19-year-olds.</description>
		<content:encoded><![CDATA[<p>Second.</p>
<p>Maybe I have misunderstood your idea, but don&#8217;t The Sun and The Telegraph already do this sort of thing (albeit in tandem with the traditional comment threads)? I have to admit that I haven&#8217;t delved too deeply into them. Having said that I did spot a terrible blog post on The Sun&#8217;s website about the F1 racism issue, which I recently mentioned on my blog. The thrust of it was that all Spaniards are racists&#8211;a stunning example of irony bypass.</p>
<p>Maybe I am being hasty but I doubt The Sun&#8217;s standalone blogs are of much higher quality than BBC Have Your Say and other the cesspits of demagoguery.</p>
<p>Which brings me on to the Digg / YouTube style scoring system. I totally agree with you on that. Allowing people to rate comments just encourages demagoguery and grandstanding even more.</p>
<p>I did also think you made a good point on your post about Max Gogarty. It was the comments that made it go viral. One of the few instances of an entertaining MSM comment thread, although I certainly wouldn&#8217;t like to have been at the receiving end of some of the comments given that Max Gogarty&#8217;s biggest crime (nepotism aside, although that&#8217;s the editor&#8217;s fault) is being a dickwaddish 19-year-old, which doesn&#8217;t differentiate him much from plenty of other 19-year-olds.</p>
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		<title>By: Tom</title>
		<link>http://www.qwghlm.co.uk/2008/02/18/website-comments-are-broken-how-do-we-fix-them/comment-page-1/#comment-2890</link>
		<dc:creator>Tom</dc:creator>
		<pubDate>Mon, 18 Feb 2008 12:48:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.qwghlm.co.uk/blog/2008/02/18/website-comments-are-broken-how-do-we-fix-them/#comment-2890</guid>
		<description>FIRST!</description>
		<content:encoded><![CDATA[<p>FIRST!</p>
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